Terms and Conditions

Man with Van Paddington Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Paddington provides removal, transport and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below.

Service means any removal, transport, packing, loading, unloading, assembly, disassembly, or related services provided by Man with Van Paddington.

We, Us, Our means Man with Van Paddington, the provider of the Service.

You, Your means the individual or business making the booking or otherwise using the Service.

Goods means any items, furniture, personal belongings, equipment, or other property that we are requested to handle, move, store or transport.

Booking means a reservation for the Service confirmed by Us following Your request.

2. Scope of Services

We provide man and van services, including household moves, office moves, small removals, furniture and item delivery, and related assistance such as loading and unloading. The specific scope of work for each Job will be as agreed at the time of booking.

All Services are provided subject to availability of vehicles, personnel and appropriate access. We reserve the right to refuse or cancel any Service where it is unsafe or not reasonably practicable to carry out the work.

3. Booking Process

3.1 You may request a quote and make a booking by contacting Us through our accepted communication channels. When requesting a quote, You must provide accurate and complete information, including but not limited to:

a. Collection and delivery addresses

b. Property type and access details, including stairs, lifts and parking

c. Description, quantity and approximate size or volume of Goods

d. Any special handling requirements, such as fragile, heavy or bulky items

e. Preferred date and time for the Service.

3.2 A Booking is only confirmed when We provide explicit confirmation of acceptance of the Booking and, where required, You have paid any applicable deposit. Any quote provided prior to confirmation is indicative only and may be adjusted if the information provided by You is incomplete or inaccurate.

3.3 We reserve the right to amend a quote or cancel a Booking if:

a. The information originally provided is found to be materially inaccurate or incomplete; or

b. Access, parking or property conditions are significantly different from those described; or

c. The Goods include items that We are unable or not permitted to transport.

3.4 You are responsible for ensuring that someone authorised by You is present at both the collection and delivery addresses for the duration of the Service. If no authorised person is present, We may refuse to proceed, and any waiting time or abortive attendance may be chargeable.

4. Quotes and Pricing

4.1 Our quotes may be based on time, distance, volume of Goods, number of operatives, or a combination of these factors. Unless otherwise stated in writing, quotes are estimates and not fixed prices.

4.2 Additional charges may apply where:

a. The Job takes longer than the estimated time due to reasons beyond Our control

b. Additional Goods or services are requested on the day

c. There are delays caused by traffic, access issues, waiting for keys, or other circumstances not caused by Us

d. Parking fees, congestion charges, tolls or similar charges are incurred.

4.3 We will notify You as soon as reasonably practicable if We anticipate that additional charges may apply. You remain responsible for any such additional charges incurred in completing the Service.

5. Payments

5.1 Payment terms will be explained at the time of booking. We may require a deposit to secure Your Booking, with the balance due on or before completion of the Service, or payment in full in advance.

5.2 Accepted payment methods will be communicated to You during the booking process. All payments must be made in the currency stated on the quote or invoice.

5.3 If payment is not made when due, We reserve the right to:

a. Suspend or cancel the Service

b. Charge reasonable interest on overdue amounts at the rate permitted by law

c. Retain possession of Goods until payment is made in full, where legally permissible.

5.4 For business customers, additional credit terms may be agreed in writing. In the absence of such agreement, payment is due on completion of the Service.

6. Cancellations and Amendments

6.1 If You need to cancel or amend Your Booking, You must notify Us as soon as possible. The following cancellation terms generally apply unless otherwise specified in writing.

6.2 If You cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded at Our discretion, or credited to a future booking.

6.3 If You cancel within 48 hours of the scheduled start time, We may retain all or part of any deposit paid and may charge a cancellation fee to cover Our reasonable costs and loss of business.

6.4 If You cancel on the day of the Service or fail to be present at the agreed time and place, We may charge up to the full quoted price.

6.5 If You wish to amend the date, time, or scope of the Service, We will endeavour to accommodate Your request, subject to availability. We reserve the right to treat a significant amendment as a cancellation and rebooking, which may be subject to the cancellation terms above.

6.6 We reserve the right to cancel or reschedule a Booking due to circumstances beyond Our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, or safety concerns. In such cases, We will offer a new date or refund any deposit paid, and this will be Your sole remedy in respect of such cancellation.

7. Your Responsibilities

7.1 You are responsible for:

a. Ensuring that all Goods are properly packed and ready for loading, unless We have agreed to provide packing services

b. Ensuring that all boxes and containers are securely closed and capable of being lifted and transported safely

c. Removing or securing any loose fixtures, fittings or cables

d. Providing clear instructions and accurate information regarding addresses, access, parking and any special requirements

e. Obtaining any necessary permits or authorisations for parking or access, where required.

7.2 You must not ask Our staff to carry out any work that is unsafe, illegal, or beyond the agreed scope of the Service.

7.3 You must ensure that Children and Pets are kept away from areas where Our staff are working, to ensure safety.

8. Goods We Cannot Move

8.1 We do not transport certain items including, but not limited to:

a. Illegal or unlawfully possessed items

b. Explosives, flammable or hazardous substances

c. Perishable goods that require special storage conditions

d. Live animals or plants

e. Cash, jewellery, watches, precious metals, or items of exceptional value, unless expressly agreed in writing.

8.2 If We discover any prohibited items among the Goods, We may refuse to transport them and may, at Our discretion, cancel the Service without refund.

9. Waste and Disposal Regulations

9.1 We are not a waste carrier and do not provide general rubbish or waste removal services. We only remove items that are part of the agreed removal or transport Service.

9.2 If You request disposal of unwanted items, this must be agreed in advance and may be subject to additional charges. Any such disposal will be carried out in compliance with applicable waste regulations.

9.3 We will not remove or dispose of:

a. Hazardous waste, including chemicals, paints, oils, asbestos, or medical waste

b. Construction or demolition waste such as rubble, soil, plasterboard or similar materials

c. Any items that cannot legally be disposed of in general waste facilities.

9.4 You are responsible for ensuring that any items presented for removal are legally and safely disposable. We accept no liability for any penalties or costs arising from the improper presentation of waste or prohibited items.

10. Access, Parking and Property Protection

10.1 You must ensure that adequate parking and access are available at both the collection and delivery locations. Any parking restrictions should be communicated to Us in advance.

10.2 You are responsible for any parking permits, visitor permits or authorisations required. Any parking fines or penalties incurred as a direct result of Your failure to provide appropriate information or permits may be charged to You.

10.3 We will take reasonable care to protect Your property and Goods. However, You should take Your own precautions, such as protecting floors, walls and doorways where necessary.

11. Our Liability

11.1 We will exercise reasonable skill and care in providing the Service. Our liability for loss of or damage to Goods or property is limited as set out in this section.

11.2 We shall not be liable for:

a. Loss or damage arising from Your failure to pack or secure Goods adequately when You have chosen to do Your own packing

b. Loss or damage to items that are inherently fragile or have existing defects

c. Loss or damage arising from wear and tear, deterioration, leakage, or unstable construction of any item

d. Loss or damage caused by atmospheric or climatic conditions, including dampness or temperature changes

e. Indirect or consequential losses, including loss of profit, income, business, or opportunity.

11.3 Our total liability for loss of or damage to Goods in any single Booking, whether arising from negligence, breach of contract or otherwise, shall not exceed the lower of:

a. The cost of repair or replacement of the affected Goods, taking into account age, condition and depreciation; or

b. A reasonable limit communicated to You at the time of booking.

11.4 Nothing in these Terms and Conditions shall exclude or limit Our liability for death or personal injury caused by Our negligence, for fraud, or for any other liability which cannot lawfully be excluded or limited.

11.5 You must notify Us in writing of any visible loss or damage as soon as reasonably possible and in any event within 48 hours of completion of the Service. For non-visible damage, You must notify Us within a reasonable time after You become aware of the issue. Failure to notify within these time limits may affect Our ability to investigate and may reduce or extinguish any potential liability.

12. Insurance

12.1 We maintain appropriate insurance cover for Our legal liabilities in connection with the provision of the Service. This does not replace Your own insurance responsibilities.

12.2 You are encouraged to ensure that Your own home, contents, or business insurance policies provide adequate cover for the Goods during moving and transport, and to arrange additional cover if necessary.

13. Delays and Events Beyond Our Control

13.1 We will not be liable for delays or failure to perform the Service due to events beyond Our reasonable control, including but not limited to traffic congestion, road closures, accidents, severe weather, public transport disruption, strikes, acts of government, or other force majeure events.

13.2 Where such an event occurs, We will take reasonable steps to minimise the impact and, if necessary, rearrange the Service. Any revised arrangements will be agreed with You as soon as reasonably practicable.

14. Complaints

14.1 If You are dissatisfied with any aspect of the Service, You should raise the issue with Our staff as soon as possible so that We have an opportunity to resolve it on the day.

14.2 If a matter remains unresolved, You should submit a formal complaint in writing, providing full details of the Booking, the issue encountered, and any supporting evidence. We will investigate and respond within a reasonable time.

15. Data Protection and Privacy

15.1 We will collect and process personal information about You for the purposes of managing Bookings, providing the Service, processing payments, and handling enquiries or complaints.

15.2 We will handle Your personal information in accordance with applicable data protection laws and only retain it for as long as necessary for the purposes for which it was collected, or as required by law.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and We agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service.

17. General Provisions

17.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17.2 No waiver by Us of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach.

17.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of Your Booking will apply to that Booking. You are advised to review the Terms and Conditions periodically.

By proceeding with a Booking or using Our removal and transport services, You acknowledge that You have read, understood, and agree to be bound by these Terms and Conditions.