Privacy Policy

Man with Van Paddington Privacy Policy

This Privacy Policy explains how Man with Van Paddington collects, uses, stores and protects personal data of customers and potential customers. It applies to all individuals located in the Man with Van Paddington service area who contact us, request a quote, make a booking or otherwise use our services.

We are committed to protecting your privacy and handling your information in a fair, transparent and lawful way, in accordance with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. This may include:

Identity and contact details, such as your name, address, collection and delivery addresses, and any other contact details you choose to provide.

Booking and service information, such as the date and time of your move or transport, details of the items to be moved, access information, special instructions and your preferences regarding the service.

Communication records, including information you provide when you contact us by phone, online forms, or other communication channels, as well as notes of conversations relating to quotes, bookings and after-service support.

Payment related information, such as payment status and method. Where payments are processed by third party payment providers, we do not receive or store your full card details, but may receive confirmation of payment and partial card information used for verification.

Website and usage data, such as information about how you interact with our website or online forms, including pages visited, time spent and basic technical data sent by your browser or device. This information is generally collected using cookies or similar technologies where applicable.

Any other information you voluntarily provide, for example if you give feedback, make a complaint, or participate in a promotion related to our services.

Lawful Basis for Processing

We only process your personal data where we have a valid legal basis to do so. The main lawful bases we rely on are:

Contract: We process personal data when it is necessary to prepare a quote, enter into a contract and provide our man with van services, including arranging bookings, managing logistics, communicating with you about your booking and fulfilling our contractual obligations.

Legal obligation: We may process certain information to comply with legal and regulatory requirements, such as record keeping, accounting, responding to lawful requests from public authorities and fulfilling tax obligations.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes managing and improving our services, handling customer queries and complaints, preventing fraud and maintaining security.

Consent: In some cases we may rely on your consent, for example where required for certain marketing communications or for the use of non-essential cookies. When processing is based on consent, you have the right to withdraw your consent at any time.

How We Use Personal Data

We use the personal data we collect for the following purposes:

To provide and manage our services, including responding to enquiries, providing quotes, confirming bookings, planning routes, delivering items, and communicating with you before, during and after the service.

To manage customer relationships, such as handling feedback and complaints, resolving issues and ensuring the quality and safety of our services.

To administer payments and invoices, including confirming receipt of payment, issuing invoices and maintaining accurate financial records.

To operate and improve our website, services and customer experience, including monitoring performance, addressing technical issues and adapting our services to meet customer needs.

To conduct internal reporting and analysis, for example to understand demand patterns, improve efficiency and plan resources.

To send limited service related messages, such as important updates about your booking, changes to our terms or policies, or information about matters that may affect your use of the service.

To comply with legal obligations and cooperate with regulatory authorities, law enforcement and dispute resolution processes when required.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, or to meet legal, accounting or reporting requirements.

In general, we retain data relating to quotes and bookings for a reasonable period after the service has been completed, to handle any follow up queries, complaints or legal claims. Financial and invoice information may be kept for longer periods in line with legal retention requirements.

When personal data is no longer required, we will either securely delete it or irreversibly anonymise it so that it can no longer be linked back to an identifiable individual.

Data Processors and Third Parties

We may share personal data with carefully selected third parties who act as data processors on our behalf. These processors only process your data in accordance with our instructions and for the purposes outlined in this Privacy Policy.

Such processors may include:

Payment processing providers that handle card or electronic payments and confirmation of transactions.

IT and system service providers that host, support or maintain our booking systems, communication tools, data storage or website.

Professional advisers, such as accountants or consultants, where necessary for legitimate business purposes and subject to confidentiality obligations.

We may also share personal data with other third parties where required by law, to protect our rights or the rights of others, or in connection with business restructuring. Where third parties act as independent data controllers, they will be responsible for their own compliance with data protection laws.

We do not sell your personal data to third parties.

International Data Transfers

If we transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses or transferring to countries that have been recognised as providing an adequate level of data protection.

How We Protect Your Data

We take reasonable and appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure storage, encryption where appropriate, staff training and regular review of our security practices.

Your Data Protection Rights

Under data protection laws, you have a number of rights in relation to the personal data we hold about you. These rights apply to all Man with Van Paddington customers and potential customers in our service area, subject to certain conditions and legal limitations. Your rights include:

Right of access: You can request confirmation of whether we process your personal data and obtain a copy of the personal data we hold about you, together with certain information about how it is used.

Right to rectification: You can ask us to correct inaccurate personal data or complete incomplete information that we hold about you.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing: You can ask us to restrict the processing of your personal data in some situations, such as while we consider a request to rectify or erase your data.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine readable format, or that we transmit it directly to another controller where technically feasible.

Right to object: You can object to processing based on our legitimate interests if you believe your rights and freedoms outweigh our interests. We will stop processing unless we can demonstrate compelling legitimate grounds or the processing is needed for legal claims.

Rights in relation to consent: Where we rely on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed.

Policy Scope and Updates

This Privacy Policy applies to all personal data processed by Man with Van Paddington in connection with services offered to customers and potential customers in our service area. By contacting us, requesting a quote or using our services, you acknowledge that you have been informed of the practices described in this policy.

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data protection practices. Any changes will apply from the date the updated policy is made available. We encourage you to review this Privacy Policy regularly to stay informed about how we process and protect your personal data.